FAQs and Tips

Moving is a task you don’t have to do often so we understand that you have questions which need to be addressed. Fortunately at MINT, we have been in the moving industry for years and we have answers for you. Take a look and have your questions answered today.

What should I do if I decided to make a booking with you?2019-05-14T10:14:28+10:00

Please contact us to make sure we have time available for your preferred schedule. We only require 1-hour charge of deposit, both addresses, full name and email address.

Once we get all your information, we book your move and send you an email confirmation with all the relevant details. You simply check the details and accept the order so we can proceed with your move.

Can I cancel or reschedule my move?2019-05-14T10:13:11+10:00

Please give us a call at least 48 hours before the schedule so we can either cancel or postpone the move. We don’t require a cancellation fee if it is more than a 48-hour notice.

How do we protect furniture during transport?2019-05-14T10:07:18+10:00

We use plastic and coin wrap to protect the fabric of the furniture especially for furniture with drawers that may open if not sealed. We don’t use sticky tape for furniture pieces to prevent any damage, scratch or discolouration on the surface.

Every furniture is covered with protective blankets. We also use other types of protective covers for mattresses, sofas, fridges and other fragile items.

How do you calculate time?2019-07-03T12:04:27+10:00

Our hourly charge starts once we arrive at the address and stops as soon as we finish our delivery and assembly at the new destination.

Do you disassemble or reassemble?2019-05-14T10:09:37+10:00

Yes, we do assemble or disassemble almost everything. We don’t charge extra for assembling service during the move.

Please notify us if you have special items to move such as trampoline and home entertainment so our team can prepare properly.

What type of items are we not allowed to move?2019-05-14T10:10:57+10:00

We can help you move almost anything but we can talk about your specific objects and we’ll tell you upfront if we can handle them or not. For safety, we are not allowed to move flammable objects and explosive items.

What’s the ideal timeframe to book your moving services?2019-05-14T10:11:28+10:00

Please inform us right away if you have decided on the date and time of your move. The earlier you book, the more likely we can accommodate your preferred schedule.

Do you provide full insurance?2019-05-14T10:11:52+10:00

Yes, up to $100,000 inclusive of coverage for your home or location.

Moving Tips from MINT

We are keen on helping you move efficiently and with relative ease. Have a look at our local or long-distance moving tips to save you time, energy and money.

  1. Try to pack everything in boxes. It makes packing in a truck a lot easier. If you have many loose items, the job becomes tedious, it takes more time to pack and move in a truck.
  2. Empty all drawers in any furniture to avoid any scratch or damage.
  3. Fully empty fridge and unplug it a few hours before the move.
  4. Try to keep parking spot nearest to the entrance. Most of the trucks can fit in two-car parking spots/garage.
  5. If it’s an apartment, contact the building manager to make a booking for the lift and get it covered by curtains
  6. Please be clear about the details of the entrance, distance between truck parking and house, stairs, loading dock, or parking on the street. The more accurate information we get, the more likely we are to provide an exact quote for your move. It also helps us to choose our most suitable staff for a more efficient move.
  7. Planning on packing your home contents yourself? Please label all the boxes correctly. It will help us move boxes and place them in correct rooms in your new home or office.
  8. Pack all books and fragile items in smaller boxes, and all bigger and lighter items in bigger boxes. Make sure the weight of the boxes is just enough, not too heavy, so they can be moved faster and easier.
  9. Sort out unwanted furniture and household items and keep them in a separate place for a more organized and faster move.
  10. Try to make a booking for cleaning service after the move soon or the day after the move so you can settle in a new and clean place.

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    Eric Eric

    “Billy provided an excellent service. They arrived on time, job was completed quickly and professionally. very happy with their service and would recommend them thank you”

    Jeffrey Hunt

    “Billy and crew were efficient and careful. Our moving experience was without incident or worry thanks to Mint Removalist Services. I’d highly recommend!”

    Callum Scott

    “Cooperative, professional and willing to go above and beyond to get the job done.
    Very impressed.”

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